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  1. #1
    Probation
    Join Date
    Dec 2016
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    yes
    Posts
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    If a customer contacts you, respond!

    This has got to be the worst customer service experience I have ever had. I purchased service on 12/18/16 and received login. Once logged in page just shows fatal error and no other info on page. I submitted at least 7 requests to get this resolved and have not once received a response from them. The only person who tried to help was Crazed and I appreciate the attempt very much.

    After no contact for almost 4 weeks from them, I have filed a claim with my bank in hopes of getting the $400 bucks back.

  2. #2
    Super Modz crazed 2.0's Avatar
    Join Date
    Nov 2014
    Posts
    7,530
    Rep Power
    195
    I did not know that this was not resolved. I usually do not hear anything after my initial email thou and things usually just get fixed.
    I would have been on them more if I hadda known.
    I am auful sorry about all this jmorin

  3. #3
    Probation
    Join Date
    Dec 2016
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    Quote Originally Posted by crazed 2.0 View Post
    I did not know that this was not resolved. I usually do not hear anything after my initial email thou and things usually just get fixed.
    I would have been on them more if I hadda known.
    I am auful sorry about all this jmorin
    Not your fault Crazed!

    Just don't understand the no response from them.

    I have several friends who use this service and all is good. I have tried a few other services since and they are ok, but lack alot of the channels I get here. Once I get my money back, just gonna have to purchase through a friends reseller account.

  4. #4
    Super Modz crazed 2.0's Avatar
    Join Date
    Nov 2014
    Posts
    7,530
    Rep Power
    195
    I sent an email just now and partly what i said is exactly what you just said.
    Why no correspondance other then the first acknowledgement to this matter.

    If for some reason the bank can not get a refund , then let me know directly.
    I will do my best to get you the refund.

  5. #5
    Probation
    Join Date
    Dec 2016
    Location
    yes
    Posts
    6
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    Thanks Crazed.

 

 

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